Return & Refund Policy

1. Eligibility for Returns

We accept returns under the following conditions:
1.1 Damaged or Defective Items: If the product is damaged, defective, or not as described upon delivery.
1.2 Incorrect Items: If the wrong product is delivered.
1.3 Return Request Timeline: All return requests must be initiated within 7 days of receiving the order.

Note: Products must be unused, in their original packaging, and include all accessories and tags to qualify for a return.

2. Non-Returnable Items

The following items are non-returnable:

• Custom-made or personalized products.
• Clearance or sale items marked as non-returnable.
• Products that have been used or altered after delivery.

3. Return Process

To request a return:
3.1 Contact Us: Email us at returns@birthdaykart.com or call us at +91 [Insert Phone Number] with your order number and reason for the return.
3.2 Provide Evidence: Share photos or videos of the damaged or incorrect items as proof.
3.3 Approval: Once your return request is approved, we will provide instructions on how to ship the item back.

Note: The cost of return shipping is the buyer’s responsibility unless the return is due to an error on our part (e.g., damaged or incorrect product).

4. Refund Policy

4.1 Refund Eligibility: Refunds are issued only for approved returns.
4.2 Refund Methods: Refunds will be processed to the original payment method used during the purchase.
4.3 Timeline: Refunds are typically processed within 7–10 business days of receiving and inspecting the returned item.

5. Replacement Policy

If you prefer, we can replace the returned product with a new one instead of issuing a refund, subject to stock availability.

6. Order Cancellations

6.1 Cancellation Timeline: Orders can be canceled within 24 hours of placement if they have not yet been shipped.
6.2 Refund for Cancellations: A full refund will be provided for eligible cancellations.

7. Damaged or Lost Items During Shipping

If your order arrives damaged due to shipping or is lost in transit:

• Notify us immediately upon delivery or expected delivery date.
• We will file a claim with the courier service and either replace the item or provide a refund, based on your preference.

8. Contact Us

For any return, refund, or replacement inquiries, please contact our support team:

• Email: returns@birthdaykart.com
• Phone: +91 97148214392
• Address: 62-63, Heerachand Society, opposite Raktdan Kendra, Surat, Gujarat, 395004.

You agree to this Return and Refund Policy by purchasing from Birthday Kart. We reserve the right to update or modify this policy at any time, and changes will be effective upon posting.